Chosen Solution

First off my laptop “hp pavilion laptop 15-cc5xx” wasnt on the list of choices of laptops. Anyway my laptop keyboard isnt working at all. Not one key. I haven’t spilled anything on it or damaged it in anyway. I have to use the on screen keyboard just to sign in to the thing. This has happened before but I forgot how I fixed it. Please help.

@blessedbe try this first: To reset your computer

  1. Turn off the laptop
  2. Remove AC power if plugged.
  3. press and Hold Power button for more than 60 seconds.
  4. Then, Start the Laptop as Usual. After that you can try this Turn off the computer and then restart it. Press the Esc key repeatedly to see if a startup menu opens. If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer. If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software. Restart the computer. In Device Manager, uninstall and reinstall the keyboard software: In Windows, search for and open Device Manager. Click View and select Show Hidden Devices. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows. Continue removing device names in the Keyboards category until all device names have been uninstalled. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart. Wait for the computer to restart and open Windows. For further troublshooting of the keyboard issue check this To work on repalcing parts in your computer, download the service manual from here

how we know which keyboard problem you have? it’s easy to know, just check if your laptop keyboard all keys not working then its hardware problem and if some keys or single key not working another key working then its software problem . how you fix permanently keyboard problem. click here thank you, also read it , i know you get help from there here