Chosen Solution

I have been trying to use my Garmin watch but it appears that the screen is frozen. Please help how do I fix this?

Soft rest: hold light button pressed for 25 s it then will turn off and then you can start the watch again by holding the light button for 1s.

If your screen is frozen and the buttons are not working/doing anything, then you will most likely have to perform a ‘hard’/master reset. To do this, press and hold the “down” button; while continuing to hold the “down” button, press the power button to power on/reset the watch.

I cant select ‘yes’ this screen frozen :/

HEY, Please click on this link - bit.ly/Fenix2jon It will lead you to a folder in my Google Drive. Please read the PDF file you’ll find in the Folder > It explains the process of resetting the FENIX-2. Also, please DOWNLOAD the ZIP file in the Folder. You’ll need it. Please let me know how it went!! All the best. best regards, Jonathan Benjamin. Click here - bit.ly/Fenix2jon Hope this helps. My email address is jonathanvarunbenjamin@gmail.com

This solution didn’t work for mine what are you calling the power on button? Mine only has menu/up, light, down,start/stop, and back/lap buttons.

Thanks all. The down + light button did the reset! My start/stop/select button was not working.. But it’s still not fixed after the reboot :( Any other tips?

I had the same issue with my watch… This was definitely helpful!

Thank you. Got mine up and working again.. Update (04/02/2017) Perfect. Got mine working. It froze after the battery ran out. Thanks for the advice. Paul

Yes it work for me hold the botton and safe botton it turned it off then turn it on again it seems to do the trick thanks

This has happened to me several times. What works formy watch is to push and hold in the light button for about 20 -25 seconds. It will then reset and start up as normal. You have to be patient when pushing the button but it does work. The other way is to connect it to a lap top and reset but I am not sure of this process. If above does not work you may like to try this and see where it takes you.

What helped for me was this: https://support.garmin.com/en-US/?faq=Le… you press the start button on fenix2 and plug it in your pc. release the button only when a disk drive for the watch appears. delete all files under gpx and activity folders. Hope it helps

My watch does not fix satellites at all. How can I fix?