Chosen Solution
Forgive me if this isn’t the right kind of topic for this forum. I’m trying to find a reputable repair shop for my wife’s 2012 MacBook Pro 15" Retina. It’s started to completely shut off (black screen, no keyboard backlighting, unresponsive to power button) at random times and then when left for a day seems to come back to life. We took it to the Apple Store and they said it was the video chip and the whole board would need to be replaced which with parts and labour would cost over £500. This seems like an insanely high price for a single chip failure. I’ve heard that it’s possible to remove the chip itself and replace it, but I think this is beyond my electrical capabilities. I’ve seen a few third-party repair shops in advertising this kind of thing in the UK, but many of them have very mixed reviews. Just wondering if anyone has any recommendations.
@wiltsman we usually try and stay away from making references since those cannot be made objectively. In you case I would contact @reecee the guru on this forum. I am sure he’ll help you out.
Take it back and simply tell them you would like it repaired for free and show them this: https://www.apple.com/support/macbookpro… Then talk to your solicitor and inform him there was a class action law suit to cover this. They are engaging in deceptive trade practices. That failing come back and learn about Flat Rate Repair Services that cost, with shipping and tax $357 in Texas. UPDATE Check out the “Check your Coverage” link. Then just call and ask, sometimes they extend coverage for a while on these class action cases to avoid litigation. That failing call Apple directly and ask about a flat rate repair. That failing, call the local newspaper and tell them your story and ask if they want to see you returning the item through the window of the Apple store. Run Coconut Battery on your machine and it will tell you the actual date of manufacturing. http://www.coconut-flavour.com/coconutba…
@mayer Thanks, that’s really helpful. Sadly, I don’t think they will accept our MacBook as it is a little outside the 4 year window specified on that page: The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you.
