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I got this as a gift 2 months ago. I set up the processor based on the instructions then plugged it in…the processor did not work at all. Now I am trying to pull down the machine and the LID is stuck and will not move even though I have tried turning it both clockwise and anti-clockwise. PLEASE HELP
Sometimes those bowls can be put on in the wrong position, in which case the safety switch will prevent it from operating. Check manual and compare the position of handle with your unit. If it doesn’t match, that is the problem. Some extra force might be required to remove bowl that is put on in the wrong position.
